The ability to send and receive information accurately and quickly on a daily basis is very vital in today’s business environment‐ particularly for the entrepreneur. At work you are the face of the company and have to communicate with customers directly, whether face‐to –face, over the phone, in writing or via the internet. You therefore have the power to influence customer behaviour. Today, information can be sent easily and quickly and whatever you do you are likely to be surrounded by documents and messages and expected to communicate regularly with colleagues, customers, suppliers, employees and others.