Diploma in Etiquette

Whats Covered

This course will equip you with the essential etiquette skills to navigate any social situation with confidence.

Module 1: Introduction to Etiquette

• What is etiquette and why is it important?
• The evolution of etiquette across cultures.
• Benefits of good manners in personal and professional life.

Module 2: First Impressions & Introductions

• The art of the handshake and body language.
• Making proper introductions and greetings.
• Conversation starters and small talk tips.

Module 3: Dining Etiquette

• Table manners for different cuisines and settings.
• Using cutlery correctly.
• Etiquette for formal and informal meals.

Module 4: Business Etiquette

• Professional communication via email, phone, and video calls.
• Business attire and grooming standards.
• Workplace behavior and office politics.

Module 5: International Etiquette

• Cultural nuances and customs around the world.
• Greetings, gift-giving, and table manners in different cultures.
• Business etiquette variations across countries.

Module 6: Digital Etiquette

• Netiquette: proper online communication and email etiquette.
• Social media etiquette: posting, commenting, and sharing.
• Texting etiquette and mobile manners.

Module 7: Telephone Etiquette

• Proper phone greetings and introductions.
• Leaving voicemails and taking messages professionally.
• Cell phone etiquette in public and professional settings.

Module 8: Email Etiquette

• Writing clear, concise, and professional emails.
• Using a formal tone and proper salutations.
• Email etiquette for different recipients.

Module 9: Thank You Notes & Correspondence

• Writing thank-you notes for gifts, invitations, and favors.
• RSVP etiquette and responding promptly.
• Following up after an interview or meeting.

Module 10: Gift-Giving Etiquette

• Selecting appropriate gifts for different occasions.
• Graciously accepting and opening gifts.
• The art of giving and receiving gifts in various cultures.

Module 11: Table Manners for Different Cuisines

• Understanding proper utensil use for specific cuisines (Asian, European, etc).
• Etiquette for bread, soup, and other specialty dishes.
• Dining customs for buffets and cultural meals.

Module 12: Travel Etiquette

• Airport and airplane etiquette.
• Being a respectful guest in a foreign country.
• Tipping customs around the world.

Module 13: Formal Event Etiquette

• Dress code for weddings, galas, and formal occasions.
• RSVP etiquette and guest protocol.
• Navigating a receiving line and introductions.

Module 14: Interview Etiquette

• Dressing appropriately for a job interview.
• Proper body language, communication skills, and interview behavior.
• Thank you notes after an interview.

Module 15: The Art of Conversation

• Becoming a good listener and asking engaging questions.
• Avoiding awkward silences and keeping conversations flowing.
• Table conversation topics and etiquette.