The ability to send and receive information accurately and quickly on a daily basis is very vital in today’s business environment‐ particularly for the entrepreneur.
At work you are the face of the company and have to communicate with customers directly, whether face‐to –face, over the phone, in writing or via the internet. You therefore have the power to influence customer behaviour.
Today, information can be sent easily and quickly and whatever you do you are likely to be surrounded by documents and messages and expected to communicate regularly with colleagues, customers, suppliers, employees and others.
What's Covered
 
This courseware is divided into three modules
 
Module 1  – Communication Basics
Understanding Communications
Barriers to Communications
Types of Communications
Communications Skills
Module 2 – Business Correspondence
Audience Analysis
Types of Business Correspondence
Module 3 – Meetings, Reporting and Presenting
Business Meetings
Business Reports
Presentation Skills
 
What's Included
Paperback Book
This book is part of a complete courseware which includes a Quizzes and Certificate of Completion at the end (Optional)
 
Book Details
6 x 9 inches size
30 pages
Booklet